Purchasing Online
How do I shop Ty Duprie Handheld Art? +
There are several ways to browse tydupriehandheldart.com. You may explore our weekly homepage features or visit our navigation bar found at the top of every page. Simply roll your cursor over the relevant section to open a drop-down menu, and then click on the links to visit categories, such as handbags or shoes. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for. If you are looking for a specific item, our search box is located on the upper right hand corner of our page. You may search for products by name, color, category or style. When you have made your selection, select a size and an availability message will appear to indicate the delivery of your item.
Available Now:
To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information.
Backorder/Pre-order:
Item(s) that are not immediately available will be placed on a priority waiting list and are estimated to ship with free ground service during delivery window provided. Please be aware that they may arrive sooner or later than anticipated. Your credit card will only be charged for backorder/pre-order reservations at the time of shipment.
Item/Size not available: If the item or size you have selected is not available online select “Find in store”. Please note, if no “Find in store” link is given that item is currently unavailable.
Click on "add to shopping bag". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on “Checkout” to be led through the checkout process. If you have any questions or concerns, please contact us by phone at 323-245-6867 or ty_duprie@sbcglobal.net.
How do I place an order? +
Depending on availability and shipping restrictions, purchases may be made either directly through tydupriehandheldart.com or through the assistance of our online personal shoppers. You can contact us at 323-245-6867 or via email at ty_duprie@sbcglobal.net. Voicemails and emails will be responded to within 1-2 business days. Please note we are available Monday-Friday from 8AM-10PM(EST) and Saturday 9AM-10PM(EST), excluding holidays.
Can I cancel or modify my order? +
Preorders and Backorders (except personalized or made-to-order) that have not yet shipped can be cancelled by contacting 323-245-6867 or via email at ty_duprie@sbcglobal.net, as soon as possible. Orders for items immediately available cannot be cancelled or modified once they have been successfully submitted. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse. Made to order items and personalized items are considered final sale and cannot be returned to Ty Duprie for a refund. Once a Made to Order has been confirmed, it cannot be cancelled.
What are the benefits of creating a Ty Duprie account? +
Creating a Ty Duprie account allows you to:
(1) store multiple shipping and billing addresses to expedite your checkout;
(2) save the contents of your shopping bag for later;
(3) easily access your current order details and history;
(4) save credit card information to expedite checkout;
(5) manage your saved items;
(6) discover recommended items.
Product Information
Which Ty Duprie products are available for purchase on tydupriehandheldart.com? +
Ty Duprie products available for purchase online include handbags, wallets, accessories, shoes, luggage, jewelry, watches, gifts, ready to wear, and beauty. Products on our website are subject to the following availability.
Available Now:
To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information.
How do I know my size? +
Each product page will include a size guide with general recommendations to help determine your best fit.
If you need additional assistance please contact us at ty_duprie@sbcglobal.net.
Where do I find items that I have seen in the press/magazines? +
For inquiries about Ty Duprie products, please email us at ty_duprie@sbcglobal.net. Please include a photo if available. Emails will be responded to within 1-2 business days.
Does Ty Duprie use fur or fur products in its collections? +
Starting from 2018 collections, we will not produce, promote or publicise any fur items. Fur means any animal skin or part thereof with hair or fur fibers attached thereto, either in its raw or processed state or the pelt of any animal killed for the animal’s fur. Accordingly, to the definition, animal, that cannot be used, include (but is not limited to) the following:
- Mink
- Fox
- Rabbit (except angora)
- Kangaroo
- Karakul Lamb / Astrakan / Swakara
- Raccoon Dog
Ty Duprie is now a member of the Fur Free Retailer.
Payment
Which payment methods do you accept? +
Ty Duprie accepts the following forms of payment for online purchases:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
Please note that your billing address must match the address on your credit card statement. At this time, we do not accept gift cards.
If payment is not accepted online, please contact your bank for approval of your transaction or select an alternate form of payment. Please note that your billing address, phone number, and email must match the information on your credit card statement. PayPal is not an acceptable form of payment on Made to Order Décor items.
When will my credit card be charged? +
Items Available Now:
To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes. The transaction will be charged to your credit card after we have verified your card details, received credit authorization, confirmed availability and prepared your order for shipping.
Items Available for Backorder/Pre-order:
Item(s) that are not immediately available will be placed on a priority waiting list and are estimated to ship with free ground service during delivery window provided. Please be aware that they may arrive sooner or later than anticipated. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes. The transaction will be charged to your credit card after we have received your selection from production and prepared your order for shipping.
Made to order items require a full upfront payment in order to be processed. Once the order is received on tydupriehandheldart.com, the Ty Duprie Online Sales team will contact you to confirm the order and process the payment.
Can I use multiple methods of payment? +
At this time we only accept one (1) form of payment per order.
Will I be charged sales tax?+
Ty Duprie charges applicable state, local and county taxes on online transactions. Your on-screen total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.
Shipping & Delivery
Which shipping options are available and what are the shipping fees? +
Shipping methods and fees During high volume time (such as sale), Ty Duprie reserves the right to limit its delivery options. Please refer to the shipping options available at checkout.
Availability:
Products on our site are subject to availability. Once you select a size, a message will indicate if that item is available now or available for backorder-pre-order.
Modification:
Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.
Available Now:
Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions in your package, or refuse the shipment upon delivery and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.
Delivery options below for items available now do not reflect the 1-2 business day processing time. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.
- Ground free deliveries made Tuesday-Saturday
- Two day $25.00 deliveries made Monday-Friday
- Next day $35.00 deliveries made Monday-Friday
Alaska, Hawaii, Puerto Rico Two days $25.00 deliveries made Monday-Friday ground, Saturday and same day not available.
Two day and Next day deliveries are made Monday through Friday excluding Saturday, Sunday and holidays. Ground deliveries are made Tuesday through Saturday excluding Sunday and holidays. Ty Duprie cannot be held responsible for unanticipated delivery delays beyond Ty Duprie’s control.
We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed. Upon delivery, please ensure that the number of boxes delivered is as stated on the shipment confirmation email.
Backorder/Pre-Order:
Item(s) that are not immediately available will be placed on a priority waiting list and are estimated to ship with free ground service during delivery window provided.
- Ground free deliveries made Tuesday-Saturday Please be aware that they may arrive sooner or later than anticipated. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes. The transaction will be charged to your credit card after we have received your selection from production and prepared your order for shipping.
Beauty and Fragrance:
Due to shipping restrictions, beauty and fragrance will shipped using complimentary Ground delivery.
Can I ship internationally? +
Yes, we ship internationally.
Can I ship to multiple addresses? +
We can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
What addresses are restricted in the US for Delivery? +
Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States. To bill an order to your APO/FPO address, please contact us at 323-245-6867 or via email at ty_duprie@sbcglobal.net.
Is a signature required upon delivery of my order? +
For security reasons, all Ty Duprie online purchases require an adult signature upon delivery. All orders are delivered by FedEx. If you are unavailable to sign for your package, the driver will leave a door tag on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days and temporarily hold at a location near you. If you are still unavailable to sign for your package, the package will be returned to sender. Please note that Ty Duprie is not responsible for unanticipated FedEx delays.
Modification:
Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.
How can I track my order? +
Ty Duprie will send you several emails during the order process to keep you informed of the status of your purchase. Please note that during peak times, your order can take up to 1-2 business days to process before it ships. Please add this time to your selected shipping method to anticipate the delivery of your order.
Availability:
Products on our site are subject to availability. Once you select a size, a message will indicate if that item is available now or available for backorder-pre-order.
Modification:
Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.
Two Day and Ground purchases are shipped via FedEx. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order’s status. If you need further assistance tracking your package, please contact FedEx directly at 1-800-GO-FEDEX and provide your tracking number. A final delivery confirmation email will be sent once we receive a delivery notification from FedEx.
When can I expect delivery of my order? +
To estimate the total delivery time for immediately available items, please refer to the shipping availability provided at on the product page and at checkout.
Available Now:
To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information.
All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.
- Ground: 3-5 business days with deliveries made Tuesday-Saturday
- Two Day: 2 business days with deliveries made Monday-Friday
- Next Day: 1 business day with deliveries made Monday-Friday
Backorder/Pre-order:
Item(s) that are not immediately available will be placed on a priority waiting list and are estimated to ship with free ground service during delivery window provided. Please be aware that they may arrive sooner or later than anticipated. Your credit card will only be charged for backorder/pre-order reservations at the time of shipment.
A confirmation containing your delivery details will be emailed to you as soon as your purchase has been shipped.
Returns
What is your return policy? How many days do I have to return a product? +
For online purchases, Ty Duprie will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Return merchandise must be post marked within 30 days from the date of delivery to Ty Duprie or returned to a Ty Duprie boutique within the United States. However, all PayPal purchases must be returned exclusively to Ty Duprie. Online purchases may not be returned or exchanged at Ty Duprie outlet stores, department stores or other wholesale distributors.
Corporate gifts must be returned exclusively to Ty Duprie within 10 days from the date of delivery.
Beauty products may be returned if unopened and in the original cellophane wrapping within 10 days from the date of delivery.
We recommend utilizing the prepaid label included within the package, if for any reason you are unable to locate this prepaid label please email us at ty_duprie@sbcglobal.net or call 323-245-6867. Ty Duprie will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged (i) prior to acceptance by FedEx when utilizing the prepaid label provided by Ty Duprie or (ii) in the event that the prepaid label provided by Ty Duprie is not used for the return shipment. Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, sunglasses, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
Ty Duprie reserves the right to refuse return of any merchandise that does not meet the above return requirements in Ty Duprie’s sole discretion.
Merchandise returned to Ty Duprie will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
For updates regarding your return, please contact ty_duprie@sbcglobal.net and include the return tracking number. Emails will be responded to within 1-2 business days.
Made to Order items: upon receiving your order request, a Ty Duprie online sales representative will contact you to collect your payment information and confirm the delivery window of your order. Please note that once a Made to order has successfully been submitted, it cannot be cancelled, modified or returned for a refund.
How do I return an item? +
Easy-to-follow return instructions are included with each shipment. We recommend utilizing the complimentary return label included in your shipments should you wish to return an item. Ty Duprie will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged (i) prior to acceptance by FedEx when utilizing the prepaid label provided by Ty Duprie or (ii) in the event that the prepaid label provided by Ty Duprie is not used for the return shipment. If for any reason you are unable to locate your pre-paid label, please email us at ty_duprie@sbcglobal.net or call 323-245-6867.
How long does it take for a refund to be issued? +
Merchandise returned to Ty Duprie will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, Discover and pre-paid gift cards, we will reimburse the card used. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Are delivery charges refundable? +
Original shipping charges incurred at the time of purchase are non-refundable.
Can I return an item that I bought online to a Ty Duprie boutique? +
Items purchased online can be returned at no charge in any of our Ty Duprie boutiques within the United States. However, corporate gifts, and any PayPal purchases must be returned exclusively to Ty Duprie. The original invoice must accompany all returns and exchanges. Online purchases may not be returned or exchanged at Ty Duprie outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases. To locate a store near you, please visit our store locator. Please contact Ty Duprie Customer Care at 323-245-6867 or via email at ty_duprie@sbcglobal.net
Made to orders are considered final sale and cannot be cancelled, modified or returned.
How do you exchange an item with Ty Duprie? +
Ty Duprie cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on Ty Duprie. Please note that new orders are subject to merchandise availability.
Merchandise returned to Ty Duprie will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Can I exchange or return an item gifted to me by someone else? +
Gift items purchased on Ty Duprie may be returned. However, refunds may only be issued to the same credit card used for original payment.
Ty Duprie cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on Ty Duprie. Please note that new orders are subject to merchandise availability.
Merchandise returned to Ty Duprie will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Can I return a personalized item? +
Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.
Warranties
How does the Warranty work? +
Tyduprie handheldart offers a 2 year international warranty for its art pieces, valid from the date of purchase. The warranty is only valid if the warranty certificate has been duly completed by the dealer upon purchase. ... The warranty covers any fault arising from defective parts or a manufacturing defect.
Care and Repair
How do I repair an item? +
Ty Duprie offers a repair service for Ty Duprie products purchased from Ty Duprie, any Ty Duprie boutique or any other Ty Duprie-authorized retailer. Products may be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below: Handbag, Shoes and Luggage.
Please mail your repair to the following address:
Ty Duprie Handheld Art
818 East 76 Street
Los Angeles, CA 90001
Product Authenticity
Where can I buy authentic Ty Duprie products? +
Authentic Ty Duprie products are exclusively sold through a network of directly operated Ty Duprie boutiques, a small number of authorized franchisees, department and specialty stores and on tydupriehandheldart.com. Sale is exclusively available through Ty Duprie outlet locations and Ty Duprie does not offer sales online.
Counterfeit Ty Duprie products are frequently offered for sale on websites published at domain names containing the Ty Duprie trademark - or slight variations thereof - together with descriptive or generic terms, such as “bag”, “shop”, “store” and even words such as “official” or "authentic". These website address names are deliberately selected by counterfeiters, as mentioned above, to mislead online shoppers as to the source and reliability of the products promoted on their websites.
Does Ty Duprie guarantee the authenticity of all products sold on tydupriehandheldart.com? +
Yes, we guarantee the authenticity of all products purchased on tydupriehandheldart.com.
What are counterfeits? +
Counterfeit Ty Duprie products are replicas or imitations of authentic Ty Duprie products that are aimed at misleading consumers into believing that they are authentic products. Counterfeit products are of poor quality, but are sometimes offered for sale at high prices in order to mislead online shoppers. Such products lack the quality, the details and the workmanship which characterize authentic Ty Duprie goods.
How can I identify a fake Ty Duprie website? +
Authentic Ty Duprie products are exclusively sold through a network of directly operated Ty Duprie boutiques, a small number of authorized franchisees, department and specialty stores and on Ty Duprie Sale is exclusively available through Ty Duprie outlet locations and Ty Duprie does not offer sales online.
Counterfeit Ty Duprie products are frequently offered for sale on websites published at domain names containing the Ty Duprie trademark - or slight variations thereof - together with descriptive or generic terms, such as “bag”, “shop”, “store” and even words such as “official” or "authentic". These website address names are deliberately selected by counterfeiters, as mentioned above, to mislead online shoppers as to the source and reliability of the products promoted on their websites.
How can I report counterfeits? +
To report counterfeit Ty Duprie products or suspect websites to Ty Duprie, please send an email to ty_duprie@sbcglobal.net. Please provide as much descriptive information as possible about the products or the website, such as the location of the products, the seller of the products, the type of products, the website address, etc. We appreciate your help in our battle against counterfeiting.
Contact Us
Contact Information +
For any inquiries related to products or online orders please contact us at 323-245-6867 or via email at ty_duprie@sbcglobal.net. Please note we are available Monday-Friday from 8AM-10PM(EST) and Saturday 9AM-10PM(EST), excluding holidays. For existing orders, please include your order number and a callback phone number. For product inquiries, please include the style number and size if applicable.